Frequently asked questions
Viewing session requests, scheduled sessions, and past sessions
You can view all of your sessions under Sessions in the menu and see the session details by clicking on a specific session. The session details page shows the time and date of the session, the location, description of the session.
Canceling a Session
How do I join the video call?
Join an online session. Head to the session details and select 'Join Video Call'.
Enable video and audio in your browser. Make sure you enable StudyGoals to access your camera and microphone via your browser or mobile settings.
Start talking. Make sure that others can hear and see you before beginning the tutoring session.
How do I share my screen?
Join the video meeting. And confirm your audio and video preferences are enabled.
Share your screen. Click 'Share' to display what you see, in one window or on your entire screen, to everyone who is in the session.
Stop when you're done.
Can I leave the video call and come back?
Yes, you can leave and come back to the video call as much as you'd like, as long as you are in the meeting time frame
What devices/browsers are supported for video call?
How do taxes work for tutors?
How much do I get paid as a tutor?
How do I manage my tutoring courses and rates?
Before you can start receiving Tutor session requests from students, you must first have active tutoring courses on your profile. An active tutoring course is defined as a course in which you meet all of the requirements to tutor. These requirements may include (but are not limited to): minimum grade requirement or training requirement. The more active courses you have, the more frequently you will connect with students!
How and when do I get paid?
Payouts are on a rolling basis, so no need to cash out – they are automatically initiated after each completed session, and will hit your bank account within 1-3 business days.
How to temporarily disable my account for tutoring?
Responding to session requests from students
Responding to a Session Request
What kind of tutoring does StudyGoals offer?
Course Specific. Remove the uncertainty of whether or not a tutor can help by requesting a tutor in the exact course you're taking. Tutors in some cases, had the same professor that you have now.
Where does tutoring take place?
Online. You have the ability in our mobile apps to form study groups in person but for those you have to keep track of time and payment yourself.
When does tutoring take place?
Now or Later. Get help right now, schedule sessions in advance, or do both! Our scheduling platform makes it easy for you to get help whenever you need it. You may schedule sessions up to 2 weeks in advance.
Why does StudyGoals Tutoring work?
Not happy with your tutor?
How long does it take for a tutor to respond to my session request?
The requested tutor has up until the start of the meeting to accept your request. If the tutor does not accept the meeting in time, or declines the meeting, you will be notified and refunded any money you paid.
How much does it cost to book a session with a Tutor?
This depends on the tutors rate and service fee. Tutors have the ability to set their own rates, so rates can vary. Be sure to look at ratings and reviews before paying for a tutor. Some tutors are free!
How long can tutoring sessions last?
Sessions can last from 30 minutes to an hour. If you need more time please request a back to back session.
What if my tutor doesn't show up to the session?
Notify us at firstname.lastname@example.org of the missed session. Reach out to the tutor to communicate what happened and try to reschedule. If you need help for the course as soon as possible, try reaching out to other tutors by searching by course. Multiple cancellations by tutors may result in their loss of privileges so, if you feel necessary, please report the user to StudyGoals.
What if I do not show up to the session?
You are not eligible for refund. The tutor will be paid if they show up.
What if I cancel my session?
If you need to cancel a session, you can do so directly from the session request. You can find 'Cancel Session' on the session details page. You will be prompted to provide a reason as to why you are canceling.
Viewing scheduled sessions, and past sessions
You can view all of your sessions under Sessions in the menu on the top of the page and see the session details by clicking on a specific session. The session details page shows the time and date of the session, the price, and description of the session.
What course material can be covered during a tutoring session?
What DON’T tutors do?
Tutors will not do the work for you, edit, correct, fix, or tell you what to write. They cannot provide feedback about grades, guarantee success in a class, or complete homework assignments or take-home exams.
How can I prepare for my tutoring sessions?
* Bring your text and class notes, assignment, handouts, calculator, flash drive, and your own work. Complete the assignment to the best of your ability before meeting with a tutor.