Question 1

What kind of tutoring does StudyGoals offer?

Accepted Answer

Peer Led. Connect with a fellow college student who has done well in the courses you are taking. Meet with someone from your college or another top university.

Course Specific. Remove the uncertainty of whether or not a tutor can help by requesting a tutor in the exact course you're taking. Tutors in some cases, had the same professor that you have now.
 
1-on-1. Learn at your own pace and not worry about what others think of your questions.

Question 2

What course material can be covered during a tutoring session?

Accepted Answer

Tutors explain concepts using examples similar to your homework or textbook. Unless instructed differently, tutors will only assist with practice problems from within the applicable chapter.
 
Please note: Tutors cannot assist with graded assignments, take home exams and or quizzes. Asking for assistance for graded assignments or allowing the tutor to do your work for you may be a violation of your school's Academic Honesty Policy.

Question 3

Where does tutoring take place?

Accepted Answer

Online. You have the ability in our mobile apps to form study groups in person but for those you have to keep track of time and payment yourself.

Question 4

When does tutoring take place?

Accepted Answer

Now or Later. Get help right now, schedule sessions in advance, or do both! Our scheduling platform makes it easy for you to get help whenever you need it. You may schedule sessions up to 2 weeks in advance.

Question 5

Why does StudyGoals Tutoring work?

Accepted Answer

Empathy. Being able to understand and share the feelings of another is crucial for an effective tutoring experience. That's why we specialize in peer tutoring.
 
StudyGoals Tutors are students that have aced the class you're taking and can help you do the same. They have been in your shoes, they know what it takes to succeed, and they want to help you do the same.

Question 6

Not happy with your tutor?

Accepted Answer

Money Back Guarantee
We believe in our tutors so much that we offer a 100% money back guarantee. If you have a bad experience, we will refund the full cost of the session. You have 3 days after the session to contact us for a refund.
 
Please contact us at help@mystudygoals.com for all refund requests.

Question 7

How long does it take for a tutor to respond to my session request?

Accepted Answer

The requested tutor has up until the start of the meeting to accept your request. If the tutor does not accept the meeting in time, or declines the meeting, you will be notified and refunded any money you paid.

Question 8

How much does it cost to book a session with a Tutor?

Accepted Answer

This depends on the tutors rate and service fee. Tutors have the ability to set their own rates, so rates can vary. Be sure to look at ratings and reviews before paying for a tutor. Some tutors are free!

Question 9

How long can tutoring sessions last?

Accepted Answer

Sessions can last from 30 minutes to an hour. If you need more time please request a back to back session.

Question 10

What if my tutor doesn't show up to the session?

Accepted Answer

Notify us at help@mystudygoals.com of the missed session. Reach out to the tutor to communicate what happened and try to reschedule. If you need help for the course as soon as possible, try reaching out to other tutors by searching by course. Multiple cancellations by tutors may result in their loss of privileges so, if you feel necessary, please report the user to StudyGoals.

Question 11

What if I do not show up to the session?

Accepted Answer

You are not eligible for refund. The tutor will be paid if they show up.

Question 12

What if I cancel my session?

Accepted Answer

If you need to cancel a session, you can do so directly from the session request. You can find 'Cancel Session' on the session details page. You will be prompted to provide a reason as to why you are canceling.
 
Student Cancelation Penalties
If you cancel the session on the same day that it is scheduled to take place, there will be a 20% cancellation fee. You can cancel with a full refund if you do not cancel the same day your tutoring session is. If you scheduled a same day session, can later decided to cancel, you can recieve a full refund.
 
* You may lose your privileges if multiple cancellations are reported. Please be mindful when you are scheduling a session and make sure you are successfully communicating any changes with your tutor!

Question 13

Viewing scheduled sessions, and past sessions"

Accepted Answer

You can view all of your sessions under Sessions in the menu on the top of the page and see the session details by clicking on a specific session. The session details page shows the time and date of the session, the price, and description of the session.
 
Upcoming Sessions
Your active sessions include your session requests and scheduled sessions.
The sessions details page will include details about what the session should cover, the session time, and your payment estimate in addition to the basic session information. If a session is marked as (Pending) the tutor has yet to respond to the request.
 
Past Sessions
Your past sessions include your completed, missed, and cancelled sessions.
For completed sessions, the details page will include your review, if given, in addition to the basic session information.

Question 14

What DON’T tutors do?

Accepted Answer

Tutors will not do the work for you, edit, correct, fix, or tell you what to write. They cannot provide feedback about grades, guarantee success in a class, or complete homework assignments or take-home exams.

Question 15

How can I prepare for my tutoring sessions?

Accepted Answer

* Bring your text and class notes, assignment, handouts, calculator, flash drive, and your own work. Complete the assignment to the best of your ability before meeting with a tutor. 
* Write down specific questions ahead of time. 
* Come to tutoring a few days before the assignment is due. 
* Be an active participant during the session: ask questions and take notes.

Frequently asked questions

What kind of tutoring does StudyGoals offer?