Frequently asked questions

Tutors

Viewing session requests, scheduled sessions, and past sessions


You can view all of your sessions under Sessions in the menu and see the session details by clicking on a specific session. The session details page shows the time and date of the session, the location, description of the session. Active Your active sessions include your session requests and scheduled sessions. The sessions details page will include the names of the students that are attending the session, the session timer, and your earnings estimate in addition to the basic session information. Past Your past sessions include your completed, missed, and cancelled sessions. For completed sessions, the details page will include the actual duration of the session, names of the students who attended the session, student reviews, and your earnings in addition to the basic session information.




Canceling a Session


If you need to cancel a session, you can do so directly from the session request. You can find 'Cancel Session' at the bottom of the session details page. You will be prompted to provide a reason as to why you are canceling. We will notify the student of the cancellation. Tutor Cancelation Penalties While there aren't any cancellation fees, you may lose your privileges if multiple cancellations are reported. Please be mindful when you are scheduling a session and make sure you are successfully communicating any changes with students!




How do I join the video call?


  1. Join an online session. Head to the session details and select 'Join Video Call'.
  2. Enable video and audio in your browser. Make sure you enable StudyGoals to access your camera and microphone via your browser or mobile settings.
  3. Start talking. Make sure that others can hear and see you before beginning the tutoring session.




How do I share my screen?


  1. Join the video meeting. And confirm your audio and video preferences are enabled.
  2. Share your screen. Click 'Share' to display what you see, in one window or on your entire screen, to everyone who is in the session.
  3. Stop when you're done.




Can I leave the video call and come back?


Yes, you can leave and come back to the video call as much as you'd like, as long as you are in the meeting time frame




What devices/browsers are supported for video call?


StudyGoals Video library requires recent versions of Chrome and Firefox, or Safari 11 and above. * Both apps (iOS, Android) support video calls in-app




How do taxes work for tutors?


StudyGoals Tutors are classified as 'Independent Contractors', which means that taxes are not withheld throughout the year. If you earn over $600 through StudyGoals in the calendar year, we will request your tax information in order to send you a form 1099-MISC. What does this mean? If you will be filing taxes, you’ll need to appropriately report all income earned through StudyGoals. The IRS requires that we provide you with a 1099-MISC, displaying your earnings, allowing you to properly file your taxes as an 'Independent Contractor'. Why do you need to collect my SSN? In order for us to complete our part and send you the form 1099 if you cross the $600 threshold, we’ll need to collect your Social Security Number. We do not store any of this information, it's submitted directly to and stored with our secure payment processor, Stripe (used by Lyft, Kickstarter, Pinterest, and others). Some users may need to submit the last four digits of their Social Security Number before they hit the $600 threshold if Stripe determines additional identity verification is required. Why do you need to collect my photo ID? Some users may be required to submit a photo of their ID for additional identity verification. These requirements come directly from regulators and are intended for preventing crime. We do not store any of this information, it's submitted directly to and stored with our secure payment processor, Stripe (used by Lyft, Kickstarter, Pinterest, and others). When will I receive my 1099? We will send you the form via email and physical mail and you'll receive your documents no later than February 1st on every required year. Please keep in mind the tax deadline each year. How do I appropriately file my taxes? StudyGoals does not provide tax advice. It is your responsibility to file your taxes at the end of the year, but don't worry, we'll let you know when it's getting close to that time of year. We recommend that you seek guidance from a qualified tax service like TurboTax or H&R Block and/or contact an independent tax professional for specific answers to tax questions. You can also check out the IRS website for more information. We’ve included some helpful links below as well.




How much do I get paid as a tutor?


Your hourly rate One of the best parts about being a StudyGoals Tutor is that you decide how much you earn for each course you tutor. You'll keep your full rate minus a 20% service fee. Estimated details will be visible on your registration and edit screens for tutoring profile.




How do I manage my tutoring courses and rates?


Before you can start receiving Tutor session requests from students, you must first have active tutoring courses on your profile. An active tutoring course is defined as a course in which you meet all of the requirements to tutor. These requirements may include (but are not limited to): minimum grade requirement or training requirement. The more active courses you have, the more frequently you will connect with students! Adding courses to tutor when registering After clicking "Become a Tutor", and deciding to become a tutor, you will be prompted to add the courses you would like to tutor on your tutor registration form. Managing your Tutoring Courses Head to the top navigation → Edit Tutor Profile. Here, you can add new courses, set the rate for your courses, and remove courses. Setting your rate Set your hourly rate based on your level of experience. Every course will have the same rate. FREE - This is a great way to get started. Get comfortable tutoring the class and build your ratings/reviews. PAID ($X/hr) - You're ready to help! You feel comfortable and confident helping students.




How and when do I get paid?


Payouts are on a rolling basis, so no need to cash out – they are automatically initiated after each completed session, and will hit your bank account within 1-3 business days. Your information is always secure with us. We use Stripe to handle all payment processing (used by Lyft, Kickstarter, Pinterest, Slack, and many others).




How to temporarily disable my account for tutoring?


Do you need to take a break from tutoring? This is completely okay, you just need to make sure it's reflected in the system so students don't reach out to you during this period of time! You must make sure to temporarily disable your tutoring profile by going to Edit Tutor Profile page, select 'Yes' to disable your tutor profile, and then save.




Responding to session requests from students


Responding to a Session Request Once you have added tutoring courses to your tutoring profile, you may begin receiving session requests. Once a student requests a session from you, you will recieve an email notification. You may also navigate to "Requests" page to see all of the sessions you have been requested for. You cannot accept a session that was scheduled to take place in the past.





Students

What kind of tutoring does StudyGoals offer?


Peer Led. Connect with a fellow college student who has done well in the courses you are taking. Meet with someone from your college or another top university.

Course Specific. Remove the uncertainty of whether or not a tutor can help by requesting a tutor in the exact course you're taking. Tutors in some cases, had the same professor that you have now.
1-on-1. Learn at your own pace and not worry about what others think of your questions.




Where does tutoring take place?


Online. You have the ability in our mobile apps to form study groups in person but for those you have to keep track of time and payment yourself.




When does tutoring take place?


Now or Later. Get help right now, schedule sessions in advance, or do both! Our scheduling platform makes it easy for you to get help whenever you need it. You may schedule sessions up to 2 weeks in advance.




Why does StudyGoals Tutoring work?


Empathy. Being able to understand and share the feelings of another is crucial for an effective tutoring experience. That's why we specialize in peer tutoring. StudyGoals Tutors are students that have aced the class you're taking and can help you do the same. They have been in your shoes, they know what it takes to succeed, and they want to help you do the same.




Not happy with your tutor?


Money Back Guarantee We believe in our tutors so much that we offer a 100% money back guarantee. If you have a bad experience, we will refund the full cost of the session. You have 3 days after the session to contact us for a refund. Please contact us at help@mystudygoals.com for all refund requests.




How long does it take for a tutor to respond to my session request?


The requested tutor has up until the start of the meeting to accept your request. If the tutor does not accept the meeting in time, or declines the meeting, you will be notified and refunded any money you paid.




How much does it cost to book a session with a Tutor?


This depends on the tutors rate and service fee. Tutors have the ability to set their own rates, so rates can vary. Be sure to look at ratings and reviews before paying for a tutor. Some tutors are free!




How long can tutoring sessions last?


Sessions can last from 30 minutes to an hour. If you need more time please request a back to back session.




What if my tutor doesn't show up to the session?


Notify us at help@mystudygoals.com of the missed session. Reach out to the tutor to communicate what happened and try to reschedule. If you need help for the course as soon as possible, try reaching out to other tutors by searching by course. Multiple cancellations by tutors may result in their loss of privileges so, if you feel necessary, please report the user to StudyGoals.




What if I do not show up to the session?


You are not eligible for refund. The tutor will be paid if they show up.




What if I cancel my session?


If you need to cancel a session, you can do so directly from the session request. You can find 'Cancel Session' on the session details page. You will be prompted to provide a reason as to why you are canceling. Student Cancelation Penalties If you cancel the session on the same day that it is scheduled to take place, there will be a 20% cancellation fee. You can cancel with a full refund if you do not cancel the same day your tutoring session is. If you scheduled a same day session, can later decided to cancel, you can recieve a full refund. * You may lose your privileges if multiple cancellations are reported. Please be mindful when you are scheduling a session and make sure you are successfully communicating any changes with your tutor!




Viewing scheduled sessions, and past sessions


You can view all of your sessions under Sessions in the menu on the top of the page and see the session details by clicking on a specific session. The session details page shows the time and date of the session, the price, and description of the session. Upcoming Sessions Your active sessions include your session requests and scheduled sessions. The sessions details page will include details about what the session should cover, the session time, and your payment estimate in addition to the basic session information. If a session is marked as (Pending) the tutor has yet to respond to the request. Past Sessions Your past sessions include your completed, missed, and cancelled sessions. For completed sessions, the details page will include your review, if given, in addition to the basic session information.




What course material can be covered during a tutoring session?


Tutors explain concepts using examples similar to your homework or textbook. Unless instructed differently, tutors will only assist with practice problems from within the applicable chapter. Please note: Tutors cannot assist with graded assignments, take home exams and or quizzes. Asking for assistance for graded assignments or allowing the tutor to do your work for you may be a violation of your school's Academic Honesty Policy.




What DON’T tutors do?


Tutors will not do the work for you, edit, correct, fix, or tell you what to write. They cannot provide feedback about grades, guarantee success in a class, or complete homework assignments or take-home exams.




How can I prepare for my tutoring sessions?


* Bring your text and class notes, assignment, handouts, calculator, flash drive, and your own work. Complete the assignment to the best of your ability before meeting with a tutor.  * Write down specific questions ahead of time.  * Come to tutoring a few days before the assignment is due.  * Be an active participant during the session: ask questions and take notes.